Coronavirus (COVID-19) Advice and Guidance

Coronavirus (COVID-19)

Coronavirus is at the forefront of everyone's minds at the moment and it's hard to know which sources of information you should keep up to date with.

This page has been designed to provide updated information, guidance and advice with regards to Coronavirus (COVID-19).

Please click here for the latest Government's advice on STAYING AT HOME.;


  • Only go outside for food, health reasons or essential work
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

Anyone can spread the virus. Full guidance on staying at home and away from others

If you need medical help, please use the 111 online coronavirus service.

For central government updates follow:
Public Health England
Foreign and Commonwealth Office

Conservative Cllr Philip Whitehead, leader of Wiltshire Council, has given an update on what actions we've taken so far. He also advises what you can do as a community to support one another:


What is social distancing?

You may have read some information on social distancing. But what is it?

We all need to reduce the amount of social interaction we have with other people, in order to slow down the spread of COVID-19. 

This includes:

  • Avoiding large gatherings and smaller public spaces such as pubs, cinemas, restaurants, theatres, bars, clubs
  • Avoiding non-essential use of public transport and varying your travel times to avoid rush hour
  • Working from home where possible
  • Avoiding gatherings with friends and family
  • Using telephone or online services to contact your GP or other essential services

Latest Government advice on social distancing


Should I self isolate?

If you live alone and you have symptoms of coronavirus (COVID-19), however mild, stay at home for 7 days from when your symptoms started.
If you live with others and you or one of them have symptoms of coronavirus, then all other household members must stay at home and not leave the house for 14 days.

View self isolation explanatory diagram.
If you have symptoms, or someone in your household does, do not go to a GP surgery, pharmacy or hospital. You do not need to call NHS 111 to tell them you are staying at home. If you feel you can’t cope with your symptoms at home, your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service.

More advice on Self Isolation


What is the latest position with schools?

Following the announcement today (Wednesday 18 March) by Secretary of State for Education Gavin Williamson, all Wiltshire schools, nurseries and private schools, will close by the end of the school day on Friday 20 March, for the majority of pupils, until further notice. However, the schools will remain open for those children of key workers and the most vulnerable children.

Please check your child's/children's schools website and social media accounts for up-to-date information.

If you have any concerns, please call the Department for Education (DFE) Coronavirus Helpline on 0800 046 8687. They are open from 8am-6pm Monday to Friday. You can also email them.


Have waste and recycling collections been disrupted?

All services continue to run. However, we are aware of delays to mixed dry recycling collections, following the introduction of new services. If your blue-lidded bin or black box has not been emptied on your new scheduled collection day, please leave your containers out and our contractors will visit as soon as they can.

Waste tissues produced by someone who has or suspects they have COVID-19 should be placed in a plastic bag which should be tied when full. Disposable cloths or wipes used to clean hard surfaces such as kitchen worktops and bathrooms should also be placed in the same bag. This plastic bag should then be placed in a second bin bag, which should also be tied when full. The bags should be kept in a secure place until the individual’s test results are known. The bags should not be put out for collection or placed in communal waste areas until negative test results are known or the waste has been stored for at least three days. 

After being stored for at least three days, please place these in your normal wheeled bin. If you don’t receive a wheeled bin collection, please make sure a council-issued bag label is placed on the outside of the double-bagged waste.


Protect yourself from rogue traders

This is a worrying time for everyone but particularly for the older and more vulnerable members of our society. Communities are looking at ways to pull together and provide help to those who may need or want to self-isolate. One of the suggestions we are seeing is to offer services to those who are unable to leave their homes. While we do not wish to discourage much needed kindness, we are also aware of the opportunity this provides to rogue traders, distraction burglars, bogus callers and other criminals.
If you have friends or relatives who may be targeted, remind them to use their safety chains when answering the door. If they don't have one then they may prefer to speak through a window or not answer at all. They should avoid letting anyone they don't know into their home.

Action Fraud have reported scammers sending out e-mails advertising Coronavirus kits and cures. Do not respond to these.
If you are looking for ways to offer help, we would suggest the following:
- consider only calling on neighbours who know or are likely to recognise you
- try to avoid asking for money in advance if collecting shopping or prescriptions
- keep an eye out for rogue traders carrying out work
- phone elderly and vulnerable friends and relatives to reiterate this advice


PCC elections cancelled

The Police Crime and Commissioner elections have been cancelled and postponed until 2021.

More info is available online.

Community advice

We have created a COVID-19 Community Pack to support you and your community during the ongoing COVID-19 situation.

Within it you’ll find a list of key contacts, resources and information in one place, which we hope you can share with your community to support each other as much as possible during this time.